Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at midwestgymsup@gmail.com or call us at (800) 876-3194. Returns must be sent to the following address:

775 Scott Court
Madison, IN 47250

If your return is approved, we will provide a return shipping label and detailed instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

Damages and Issues

All packages must be inspected upon delivery. If an item arrives damaged, defective, or incorrect, please notify us immediately. Damaged shipments must be refused at the time of delivery so we can resolve the issue with the carrier.

Restocking Fee

All returns are subject to a 20% restocking fee based on the retail value of the item.

Exceptions / Non-Returnable Items

We do not accept returns on:

• Custom or made-to-order products
• Personalized items
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Please contact us if you have questions about a specific item.

Exchanges

If you wish to exchange an item, the fastest option is to return the original item first. Once the return is approved, you may place a new order for the desired product.

Refunds

Once we receive and inspect your return, we will notify you of approval or denial. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at midwestgymsup@gmail.com.